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Brsocade Adapters Troubleshooting Guide 37
53-1001253-01
Additional references for isolating problems
2
• cat /proc/vmware/version
This displays the latest versions of installed drivers. For storage drivers look for a bfa entry and
related build number. For network drivers, look for a bna entry and related build number.
• rpm -qa|grep -i bfa
This command prints the names of the Brocade adapter storage driver package (bfa) if
installed.
• rpm -qa|grep -i bna
This command prints the names of the Brocade adapter network driver package (bna) if
installed.
• lspci
This utility displays information about all PCI buses in the system and all devices connected to
them.Brocade Communications Fibre Channel displays for an HBA. Brocade Communications
Fibre Channel and Ethernet Controller display for a CNA if driver packages have correctly
loaded.
Additional references for isolating problems
Refer to the following publications and to chapters in this manual for gathering information to
further isolate and resolve adapter problems.
• Chapter 3, “Tools for Collecting Data” in this manual
Contains procedures to perform adapter diagnostics, display adapter statistics and event logs,
and collect data for troubleshooting using BCU commands, HCM options, Fabric OS
commands, and your host system commands.
• Fabric OS Administrator’s Guide
Provides detailed information on features available on Brocade storage area network (SAN)
products, and how to configure and administer these products
• Fabric OS Command Reference Manual.
Provides detailed descriptions of command line interface commands to help system
administrators and technicians operate, maintain, and troubleshoot Brocade SAN products.
• Fabric OS Troubleshooting and Diagnostic Guide.
Provides help with isolating problems in other Brocade SAN components.
• Your host’s operating system documentation and help system.
Provides details on commands for gathering information and isolating problems.
- Brocade Adapters 1
- Document History 2
- Contents 3
- About this Document 9
- CNA support 10
- Fabric OS and switch support 10
- Host operating system support 10
- HBA support 11
- What’s new in this document 12
- Document conventions 13
- Notes, cautions, and warnings 14
- Key terms 14
- Notice to the reader 15
- Additional information 15
- Providing details for support 16
- Command Function 17
- Document feedback 18
- In this chapter 19
- Gathering problem information 20
- TABLE 1 Topology map details 21
- Isolating Problems 23
- How to use this chapter 24
- Isolate adapter problems 24
- General HBA and CNA problems 26
- Port link is not active 27
- • The agent is not running 30
- BCU version mismatch warning 33
- HBA problems 34
- UEFI boot problems 35
- • Reseat the adapter 36
- BIOS boot problems 37
- LUN not visible from host 38
- Configuration menu 38
- • nm-tool 40
- Poor network performance 45
- FCoE link is down 48
- CEE is not enabled 50
- Application Tool References 51
- Information Chapter 52
- Tools for Collecting Data 57
- Data to provide support 58
- Support Save 60
- Support Save differences 62
- • authUtil 63
- • cfgShow 63
- Adapter event messages 65
- Host system logs 66
- HCM logs 67
- Logging levels adjustment 68
- Port logging level 69
- Statistics 70
- CEE statistics (CNA only) 71
- CEE query (CNA only) 71
- FCoE statistics (CNA only) 74
- Fabric statistics 74
- IOC statistics 75
- Logical port statistics 76
- Port statistics 77
- Remote port statistics 77
- VLAN Statistics (CNA only) 79
- Diagnostics 80
- • Internal 81
- • External 81
- PCI loopback test 83
- Memory test 84
- Adapter temperature 84
- Ping end points 84
- Trace route 85
- Echo test 86
- SCSI test 86
- Collecting SFP data 87
- Collecting port data 88
- Authentication settings 91
- Persistent binding 93
- Performance optimization 95
- Solaris tuning 96
- Windows tuning 96
- Tuning network drivers 97
- Linux tuning 98
- VMware tuning 99
- 53-1001253-01 100
- Event Message Reference 101
- TABLE 9 Driver event messages 102
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