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18 Brsocade Adapters Troubleshooting Guide
53-1001253-01
HBA problems
2
Boot devices not available in host’s Boot Manager menu
Fibre Channel attached boot devices do not appear in the EFI Boot Manager Menu or a boot device
appears, but it is not functioning. Following are descriptions of possible causes and recommended
actions or fixes for the problem.
1. Possible Cause: Adapter is not seated properly.
Action: Select the EFI Shell from the EFI Boot Menu and use the devices command to
determine if EFI has detected the Brocade adapter.
A Brocade adapter will have “Brocade Fibre Channel” in the device name. A CNA will also have
“Brocade Ethernet Controller” in a device name.
If the adapter is not listed, perform the following steps:
• Reseat the adapter.
• Replace the adapter with an adapter in known working condition to determine whether
there is a slot malfunction.
2. Possible Cause: Host system slot Issues.
Action: Perform the following steps:
a. Reseat the adapter.
b. Replace the adapter with an adapter in known working condition to determine whether
there is a slot malfunction.
c. Reinstall the adapter in a different slot.
3. Possible Cause: Adapter is not compatible with host operating system or connected storage
systems.
Action: Verify compatibility by reviewing the Brocade Server Connectivity Compatibility Matrix.
To find this document, log into Brocade Connect on www.brocade.com, then select the
Compatibility Information quick link under Documentation Library.
4. Possible Cause: No Fibre Channel attached drives are available from the Fibre Channel switch.
Action: Check for attached disk devices.
a. Use the devices EFI shell command to display the detected devices.
A Brocade HBA may display as:
29 B X - 1 2 8 Brocade Fibre Channel HBA
“29” is the device handle, and will be different in most systems. More than one Brocade
adapter may display.
b. Use the EFI shell oh command to display additional information about each Brocade
adapter. This will include any attached Fibre Channel disk devices. For example, you would
enter the following for the HBA with device handle 29:
Shell> dh -d 29
The following displays:
29: PciIo ScsiPassThruExt BusSpecificDriverOverride DevPath
(..P0A08,300)/Pci(0|0)/Pci(0|0))
...
Managed by :
- Brocade Adapters 1
- Document History 2
- Contents 3
- About this Document 9
- CNA support 10
- Fabric OS and switch support 10
- Host operating system support 10
- HBA support 11
- What’s new in this document 12
- Document conventions 13
- Notes, cautions, and warnings 14
- Key terms 14
- Notice to the reader 15
- Additional information 15
- Providing details for support 16
- Command Function 17
- Document feedback 18
- In this chapter 19
- Gathering problem information 20
- TABLE 1 Topology map details 21
- Isolating Problems 23
- How to use this chapter 24
- Isolate adapter problems 24
- General HBA and CNA problems 26
- Port link is not active 27
- • The agent is not running 30
- BCU version mismatch warning 33
- HBA problems 34
- UEFI boot problems 35
- • Reseat the adapter 36
- BIOS boot problems 37
- LUN not visible from host 38
- Configuration menu 38
- • nm-tool 40
- Poor network performance 45
- FCoE link is down 48
- CEE is not enabled 50
- Application Tool References 51
- Information Chapter 52
- Tools for Collecting Data 57
- Data to provide support 58
- Support Save 60
- Support Save differences 62
- • authUtil 63
- • cfgShow 63
- Adapter event messages 65
- Host system logs 66
- HCM logs 67
- Logging levels adjustment 68
- Port logging level 69
- Statistics 70
- CEE statistics (CNA only) 71
- CEE query (CNA only) 71
- FCoE statistics (CNA only) 74
- Fabric statistics 74
- IOC statistics 75
- Logical port statistics 76
- Port statistics 77
- Remote port statistics 77
- VLAN Statistics (CNA only) 79
- Diagnostics 80
- • Internal 81
- • External 81
- PCI loopback test 83
- Memory test 84
- Adapter temperature 84
- Ping end points 84
- Trace route 85
- Echo test 86
- SCSI test 86
- Collecting SFP data 87
- Collecting port data 88
- Authentication settings 91
- Persistent binding 93
- Performance optimization 95
- Solaris tuning 96
- Windows tuning 96
- Tuning network drivers 97
- Linux tuning 98
- VMware tuning 99
- 53-1001253-01 100
- Event Message Reference 101
- TABLE 9 Driver event messages 102
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