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34 Brsocade Adapters Troubleshooting Guide
53-1001253-01
Adapter driver installation verification
2
Adapter driver installation verification
Problems with adapter operation may be due to improper hardware or software installation,
incompatibility between the adapter and your host system, unsupported SFPs installed on the
adapter, improper cable connected to the fabric, or the adapter not operating within specifications.
Determine if problems may exist because of these factors by reviewing your installation with
information in the Brocade Adapters Installation and Reference Manual listed in Table 4.
Adapter driver packages from Brocade contain the current driver, firmware, and HCM agent for
specific operating systems. Make sure that the correct package is installed for your operating
system. Refer to the installation chapter in the Brocade Adapters Installation and Reference
Manual.
An out-of-date driver may cause the following problems:
• Storage devices and targets not being discovered by the device manager or appearing
incorrectly in the host’s device manager.
• Improper or erratic behavior of HCM (installed driver package may not support HCM version).
• Host operating system not recognizing adapter installation.
• Operating system errors (blue screen).
NOTE
If a driver is not installed, try re-installing the driver or re-installing the adapter hardware and then
the driver.
You can use HCM and tools available through your host’s operating system to obtain information
such as driver name, driver version, and adapter port WWNs.
Confirming driver package installation with HCM
Use the following steps to display the adapter PWWN, driver name and version, firmware name and
version, and the BIOS version currently in operation.
1. Launch HCM.
2. Select the adapter in the device tree.
3. Select the Properties tab in the right pane to display the Properties dialog box.
The dialog box displays adapter properties.
TABLE 4 Installation and Reference Manual references
Information Chapter
Hardware and software compatibility information. Product Overview
Software installation packages supported by host
operating system and platforms.
Product Overview
Hardware and software installation instructions. Installation
Product specifications. Specifications
- Brocade Adapters 1
- Document History 2
- Contents 3
- About this Document 9
- CNA support 10
- Fabric OS and switch support 10
- Host operating system support 10
- HBA support 11
- What’s new in this document 12
- Document conventions 13
- Notes, cautions, and warnings 14
- Key terms 14
- Notice to the reader 15
- Additional information 15
- Providing details for support 16
- Command Function 17
- Document feedback 18
- In this chapter 19
- Gathering problem information 20
- TABLE 1 Topology map details 21
- Isolating Problems 23
- How to use this chapter 24
- Isolate adapter problems 24
- General HBA and CNA problems 26
- Port link is not active 27
- • The agent is not running 30
- BCU version mismatch warning 33
- HBA problems 34
- UEFI boot problems 35
- • Reseat the adapter 36
- BIOS boot problems 37
- LUN not visible from host 38
- Configuration menu 38
- • nm-tool 40
- Poor network performance 45
- FCoE link is down 48
- CEE is not enabled 50
- Application Tool References 51
- Information Chapter 52
- Tools for Collecting Data 57
- Data to provide support 58
- Support Save 60
- Support Save differences 62
- • authUtil 63
- • cfgShow 63
- Adapter event messages 65
- Host system logs 66
- HCM logs 67
- Logging levels adjustment 68
- Port logging level 69
- Statistics 70
- CEE statistics (CNA only) 71
- CEE query (CNA only) 71
- FCoE statistics (CNA only) 74
- Fabric statistics 74
- IOC statistics 75
- Logical port statistics 76
- Port statistics 77
- Remote port statistics 77
- VLAN Statistics (CNA only) 79
- Diagnostics 80
- • Internal 81
- • External 81
- PCI loopback test 83
- Memory test 84
- Adapter temperature 84
- Ping end points 84
- Trace route 85
- Echo test 86
- SCSI test 86
- Collecting SFP data 87
- Collecting port data 88
- Authentication settings 91
- Persistent binding 93
- Performance optimization 95
- Solaris tuning 96
- Windows tuning 96
- Tuning network drivers 97
- Linux tuning 98
- VMware tuning 99
- 53-1001253-01 100
- Event Message Reference 101
- TABLE 9 Driver event messages 102
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