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viii Brocade Adapters Troubleshooting Guide
53-1002145-01
Additional references for isolating problems. . . . . . . . . . . . . . . . . . . 56
Chapter 3 Tools for Collecting Data
In this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
For detailed information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Data to provide technical support . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Data collection using host system commands . . . . . . . . . . . . . . . . .59
Data collection using BCU commands and HCM . . . . . . . . . . . . . . . 61
Support Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using BCU commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Data collection using Fabric OS commands (Brocade switches
only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Adapter event messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Host system logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
HCM logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Logging levels adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Authentication statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
DCB statistics (CNA only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
DCB query (CNA only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
FCoE statistics (CNA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Fabric statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Displaying FCP initiator mode statistics . . . . . . . . . . . . . . . . . . . 77
FCP initiator mode statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Firmware statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
I/O performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Logical port statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Performance data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
PHY module statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Port Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Port statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Real-time and historical performance statistics . . . . . . . . . . . . 83
Remote port statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Quality of Service statistics (HBA). . . . . . . . . . . . . . . . . . . . . . . .85
Trunking attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
vHBA statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
vNIC statistics (CNA or NIC). . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Virtual port statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
VLAN statistics for a team (CNA and NIC) . . . . . . . . . . . . . . . . . 88
VLAN statistics for a port (CNA and NIC) . . . . . . . . . . . . . . . . . .89
- Brocade Adapters 1
- Document History 2
- Table of Contents 5
- 53-1002145-01 10
- About this Document 11
- Fabric Adapters 12
- Fabric OS and switch support 13
- Host operating system support 14
- Fibre Channel support 14
- FCoE support 15
- Ethernet support 15
- Hypervisor support 16
- What’s new in this document 17
- Document conventions 18
- Notice to the reader 19
- Additional information 20
- Providing details for support 21
- Command Function 22
- Document feedback 23
- In this chapter 25
- Gathering problem information 27
- Isolating Problems 29
- How to use this chapter 30
- General adapter problems 33
- Port link is not active 34
- BCU version mismatch warning 38
- I/O data traffic issues 39
- • If the system has only CNAs 40
- • Ignore the error message 42
- UEFI boot problems 44
- BIOS boot problems 47
- Target not visible from host 48
- Configuration menu 49
- Fabric Adapter problems 51
- HBA problems 52
- Trunking problems 53
- Cannot disable trunking 54
- CNA problems 55
- • nm-tool 57
- Teaming errors 60
- Poor network performance 63
- Non-zero VLAN IDs 64
- Recovery steps 64
- FCoE link is down 67
- DCB network problems 69
- HCM and HCM Agent problems 70
- SupportSaveController.do 71
- Javaws -viewer 73
- Javaws -uninstall 74
- Application Tool References 75
- Information Chapter 76
- Tools for Collecting Data 81
- For detailed information 82
- • Use lsmod 83
- • Use ethtool 83
- • For general driver 83
- • For network driver 83
- • (Release 1.0) 84
- • (Release 1.1 and 84
- Support Save 85
- Using BCU commands 89
- Adapter event messages 91
- TABLE 7 Event message files 92
- Host system logs 93
- HCM logs 94
- Logging levels adjustment 95
- Statistics 97
- DCB statistics (CNA only) 98
- DCB query (CNA only) 99
- FCoE statistics (CNA) 99
- Fabric statistics 100
- Firmware statistics 102
- I/O performance 103
- Logical port statistics 104
- Performance data 105
- PHY module statistics 105
- Port statistics 106
- Port Performance 106
- Remote port statistics 108
- Trunking attributes 109
- Virtual port statistics 111
- Diagnostics 113
- • Internal 114
- • External 114
- PCI loopback test 116
- Memory test 117
- Adapter temperature 118
- Queue test 118
- SCSI test 119
- Trace route 119
- Echo test 120
- Collecting BIOS data 121
- Collecting LLDP data (CNA) 121
- SFP properties 122
- Collecting port data 123
- Displaying the port log 126
- Displaying the port list 127
- Performing a port query 127
- Displaying port speed 127
- FCP-IM I/O profiling 128
- Authentication settings 129
- PHY module data 130
- QoS settings (HBA) 130
- Persistent binding 132
- Adapter properties 133
- HBA Properties 134
- Adapter queries 135
- Performance Optimization 137
- Solaris tuning 138
- Windows tuning 138
- OS tunable parameters 139
- VMware tuning 140
- Linux tuning 141
- Jumbo packet size 142
- NetQueue 142
- Adapter BIOS messages 145
- Adapter driver event messages 146
- Appendix 151
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